Tuesday 24th September

Masterclasses will take place on Tuesday 24th September from 09:00 - 17:00. Two classes are for the whole day and three classes are half day classes that you can pick a morning and/or an afternoon session.

Additional fees will apply to attend a masterclass.


Masterclass 1:  Conflict Management for Project Managers

Facilitated by James T Brown Tuesday 24 September, 0900 – 1700hrs

Organizational success is rooted in successful relationships at all levels. Conflict is a natural part of any work environment and must be addressed in a positive and effective manner.

When improperly handled, conflicts can create barriers to organizational efficiency that can linger and/or spill over to other areas outside of the original situation. When properly handled, conflicts are resolved in a manner that maintains relationships and produces mutually agreeable outcomes.

This course focuses on conflict management and negotiations through prevention and resolution.

After completion of this course, you’ll be able to:

  • Interpret key human behaviour elements and their impact on conflict
  • Apply human behaviour principles to prevent/minimize conflict through the establishment of strong relationships
  • Resolve conflict in a positive way

Conflict prevention ensures participants know human behaviour and relationship building skills that minimize conflict potential and impact. Prevention essentially attacks organizational conflicts at the source. This is especially important for technical personnel that are unaware of and/or discount the importance of human behaviour and relationships. Resolution focuses on skill development for negotiations and handling real time conflicts.


Masterclass 2: A Guide to Programme, Portfolio and Governance Management

Facilitated by Mike Roberts, Falcon Training. Tuesday 24 September, 0900 – 1700hrs

Course Overview This course is designed to equip delegates with knowledge to enhance inter-project coordination, assist in making better strategic decisions and improve the management of changing priorities. These attributes can greatly enhance the success rate for projects/programmes and the wider portfolio within your organisation.

The concept of ‘doing things right’ (Project and Programme Management) as opposed to ‘doing the right things’ (Portfolio Management and Governance) will be built on throughout the day.

Key areas of focus will include;

  • What does Programme and Portfolio Management mean in practice.
  • What does good Governance look like, how does it help and why is it critical to project success.
  • What are the key roles and responsibilities required gain value from the above.
  • Discussions with delegates on real experiences and ways to overcome the challenges in this space.

  Course Objectives This one-day Programme, Portfolio and Governance Management masterclass will provide guidance into the layer above and around Project delivery. 

Using real examples and lessons, delegates will walk away with an appreciation of the scope and strategic impact of effective programme, portfolio and governance management.


Masterclass 3: Making Change Stick

Facilitator: Karen Tregaskis, Tregaskis Brown. Tuesday 24 September, 0900 – 1230hrs

It is a commonly accepted statistic that 70% of transformational change programmes fail. John Kotter’s well-known book ‘Leading Change’ provides many, many examples of where organisations have failed to make change stick – despite investing many millions of dollars and devoting significant resource to their change initiatives. And despite the level of technological change since the 1990’s, the success rate of change initiatives has not significantly improved.

Delivering real and enduring organisational change is both complex and difficult.   This half-day master class will provide an opportunity to:

  • Review some common models for thinking about change and discuss how to apply them in practice
  • Work through some examples of what has, and hasn’t, worked in making change stick – and explore the reasons why
  • Provide some practical tips and techniques that will be immediately useful for leaders who need to deliver real and enduring change

Who will benefit most?

This master class is designed to help people who have leadership roles in initiatives that must deliver significant organisational change – Senior Responsible Owners, Programme Directors and Managers, Business Change Executives, Project and Change Managers.


Masterclass 4: How to develop high-performing project teams with mentoring and coaching

Facilitator: Dr Lesley Petersen. Tuesday 24 September, 0900 – 1230hrs

The literature on project management cites several common challenges faced by project managers and their teams such as team conflict, poor communication, lack of trust, poor change management skills and lack of information sharing.

This masterclass explores the concepts and practices of mentoring and coaching as two mechanisms that can minimise and/or eliminate these challenges and influence the development of high-performing teams.

An effective mentor-coach empowers a team and enhances its capability and performance. Participants will have the opportunity to consider and use a range of strategies and tools for effective team mentoring and coaching which enable the project manager and the team to develop, monitor and evaluate team effectiveness and success.

By the end of this Masterclass you will be able to:

  1. Identify and address concerns regarding team development; 
  2. Analyse and review team performance; 
  3. Select from several coaching and mentoring tools to support the team’s performance and successful outcomes; 
  4. Respond to and assist with resolving team conflict.


Masterclass 5: Agile - 'Keeping it Real'

Facilitator: Erika Barden. Tuesday 24 September, 1330 – 1700hrs

Agile – the myths and the reality.

What is Agile really?

What does it actually look like in the real world?   

This highly interactive and engaging workshop addresses the real Agile – what it is and how it actually works. This isn’t about theory, this delivers on the practical application of Agile based on the facilitator’s real-world experiences of great, good and ‘well, we learnt a lot from that’ stories. 

Bust the jargon, practice some techniques, and find out where that project manager role has gone! We’ll also do a ‘Lean Coffee’ – where we share and discuss Agile workplace challenges and collaboratively work through them.

It’s a fun workshop, where games and activities support active learning, and you’ll leave with a real sense of what Agile is; how to start ‘doing’ Agile; and how to overcome some of the common challenges to achieve the many benefits an Agile approach can offer.

What will you really learn?

You’ll take away an understanding of:

  • the Agile mindset, Manifesto, values and principles
  • how, where, when, and why the Agile movement started  
  • key Agile delivery approaches, Kanban and Scrum, and the associated frameworks, roles, and responsibilities
  • steps to follow to form a Scrum team
  • how to overcome some of the common challenges with introducing Agile
  • the real benefits an Agile way of working can offer you, your team, your organisation, and your customers
  • what all the jargon really means


Masterclass 6: Together we are stronger

Facilitated by Karin LehmannTuesday 24 September, 1330 – 1700hrs

Most Project Managers would agree that the most complex thing to manage in a project is the people element. What if there was an approach which was scientifically proven to improve productivity by 12.5% and increase engagement by a factor of 6…

Gallup has studied thousands of work teams and millions of leaders, managers and employees and discovered that helping people focus on their strengths builds a culture that translates to results.

In a project context, a strengths based approach can strengthen the team culture, help divide up tasks in the most effective ways, improve the relationships between team members particularly when they are under pressure and provide different alternatives to working with stakeholders. It can speed up the Forming-Storming-Norming-Performing process of a new team and can help in resolving conflicts.

The Strengths based approach helps you to focus your own talents to the best of their abilities and help your team work more productively together. Participants will take the Gallup CliftonStrengths assessment prior to the session with the Masterclass tailored for maximum impact based on participant’s talents.


  • Recognise your own strengths and understand the power of a strengths-based approach
  • Identify the 34 talent themes of CliftonStrengths to give you a common language to focus on strengths
  • Recognise how different themes can support and challenge each other
  • Learn techniques to help your team work more effectively together

Have a framework for coaching conversations with your team members to help them understand their own strengths and aiming them at the project objectives


Register for Masterclasses